• Cameras are allowed (no video, no flash).
  • Please bring a light jacket for the evenings can be chilly.
  • We accept cards everywhere in the venue, including the box office and beverage sale locations. No cash will be accepted at the box office. 
  • A seat will be provided, so you do not need to bring a chair or blanket.
  • Outside food
  • Alcohol
  • Glass containers of any kind (which includes wine glasses)
  • Video cameras
  • Weapons of any kind

Children must sit within the same section as their accompanying adult. There is no price difference for children’s tickets and no exceptions to this ticket.

Tickets are available online on our website. The Hyatt Summer Concert Series Box Office is only open on the day of the show, 2 hours before doors. Our Box Office is located near the front entrance to the hotel, to the left of the lobby. For Will Call, please remember to bring a proper photo ID.

Upgrading tickets is an option before the event or at the concert, as long we are not sold out of the ticket you want to upgrade to. There is no "down-grading" of tickets. 

You may print out your e-ticket(s) or show them on your mobile device to scan in and exchange for a wristband upon arrival. Please make sure the QR codes print correctly.

This information will be listed on your e-tickets. Please check out our e-newsletters, and social media updates to verify when the doors open. Follow us for all the most up-to-date information! @hyattconcerts

The hotel reserves the right to search personal bags upon entrance to the concert.

Re-entry into the concerts is only allowed with the proper wristband.

Please submit a contact us form for any inquiries or ADA requests at least 2 weeks prior to the concert date.


We accept the following payment methods at the concert: ATM/Debit cards and credit cards, no CASH will be accepted (Visa, Mastercard & American Express).

If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

Bottles of wine may be purchased in our Lobby Lounge and be brought into the venue upon showing the purchase receipt at the entrance. No glassware is allowed and plastic cups must be used. Drinks purchased in the Lobby Lounge may be taken into the venue, and event staff will assist in transferring drinks to plastic cups.


Yes, there will be restrooms located on-site. Wheelchair-accessible restrooms are located on-premises. 

First-aid will be provided, if needed.

The Lost & Found is located at the Hotel Front Desk. The manager on duty will be able to assist with lost items.


For all media questions and requests please visit our contact us page and fill out our press form.

The concerts are rain or shine, artists and times are subject to change without notice, no refunds.

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